Returns Policy

Returns

If you do change your mind with the product you purchased with us, we are happy to issue a full refund of the product value provided that the product is unused, unassembled and in its original packaging. Unfortunately due to less margins we keep on our products, you will need to bear the shipping cost for return to our warehouse in Hornsby, NSW.

Damaged Items

Please check the item on delivery. If they have been damaged in transit, please refuse to take delivery of the product. We will gladly replace it with a new one with no cost to you.

Please check every item after opening a flat packed carton. If they are damaged, please send us pictures and pack them back in their original packaging. Return the item to our office for a full refund. Refunds will be issued after checking the items are in proper order and there is no extra damage other than the original damage stated. Customers need to bear the return shipping cost.

We do not accept returns on items which have been damaged during assembly/ items which have been assembled. Please check items before assembly.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Northside Office Furniture’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Northside Office Furniture’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2/37 Leighton Pl,, HORNSBY, NSW, 2077, AU. Our ABN is . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

1. Introduction

We respect the privacy of our site visitors. Explaination on how your personal information is treated is detaild below.

2. Collection of personal information

We could be collecting your personal information

(a) information about your computer and your visits to our website. This includes your IP address, geo location, browser details, operating system, source from where you came from, time on our site, navigation path and number of pages viewed.

(b) information provided to us when registering with our website.

(c) all information provided when completing your profile on our website.

(d) all information provided to us for the purpose of subscribing to our email notifications and/or newsletters.

(e) all information provided to us when using the services on our website.

(f) all information related to purchased madeon our website.

(g) all information that you post to our website for publication on the internet (reviews, comments and related posts).

(h) all information contained in or relating to any communications that is sent to us through our website.

(i) any other personal information that you choose to send to us.

-Before you disclose personal information of another person to us, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using your personal information

-Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

(a) maintain our website and business.

(b) make our website more usable to you and other users.

(c) enable you to use of certain services available on our website.

(d) send you products brought hrough our website.

(e) supply to you services brought through our website.

(f) send statements, invoices and payment reminders to you, and collect payments from you.

(g) send you non-marketing commercial communications.

(h) send you email notifications that you have specifically requested.

(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter).

(j) send you marketing communications related to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

(k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

(l) deal with enquiries and complaints made by or about you relating to our website.

(m) keep our website secure and prevent fraud.

(n) verify compliance with the terms and conditions governing the use of our website [(including monitoring private messages sent through our website private messaging service).

-If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

-Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

-We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4. Disclosing personal information

-We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.

-We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

-We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

-Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

-Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

-[Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: [the United States of America, Russia, Japan, China and India].]

-You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information

-This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

-Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

-Without prejudice to Section above, we will usually delete personal data falling within the categories set out below at the date/time set out below:

(a) IP address logs will be deleted with 365 days

-Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of your personal information

-We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

-We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

-You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

-You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

-We may update this policy from time to time by publishing a new version on our website.

-You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights

-You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee and

(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

-We may withhold personal information that you request to the extent permitted by law.

-You may instruct us at any time not to process your personal information for marketing purposes.

-In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

-Our website includes hyperlinks to, and details of, third party websites.
-We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

-Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. Cookies

-Our website uses cookies.

-A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

-Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

-Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

-We use only session cookies on our website.

-Blocking all cookies will have a negative impact upon the usability of many websites.

-If you block cookies, you will not be able to use all the features on our website.

-You can delete cookies already stored on your computer; for example:

(a)      in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at https://support.microsoft.com/kb/278835);
(b)      in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c)      in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

13. Our details

-This website is owned and operated by Northside Office Furniture.

-We are registered in NSW under ACN registration number 131 646 298 and our principal place of business is at Unit 2/37 Leighton Pl, Hornsby, NSW 2077

-You can contact us by writing to PO Box 2029, Hornsby Westfield NSW 1635, by using our website contact form, by using the contact form or by telephone on (02) 9477 7755 or (02) 9482 4288.